12. Complaints

12.1

Complaints regarding the Accreditation Committee

12.1.1 Should a certifying body believe that its rights have been violated, it may file a complaint with the Accreditation Division Manager.

12.1.2 Any complaint from a certifier shall be brought to the attention of the Board, which shall respond to the body within 15 days following the date of receiving the complaint.

12.2 Complaints Concerning an Accredited Certifying Body

12.2.1 Complaints or even verification requests regarding the performance of an accredited certifying body shall be submitted in writing and accompanied by justifying evidence or documents. The admissibility of any complaints must be determined.

12.2.2 If it seems appropriate, the body concerned shall be informed by the Accreditation Committee, and invited to comment.

12.2.3 The case shall be heard by the Acceditation Committee as soon as enough items of evidence have been gathered.

12.2.4 Should it be justified by the results of the investigation, the Committee may recommend the imposition of disciplinary measures.