9. Scope of intervention

9.1 The intervention must, above all else, aim to rectify the problem addressed in the complaint. Two types of non-compliance may be reported: the first concerns certified products whose labelling does not meet the requirements of the certification reference manual; the second type of non-compliance pertains to non-certified products in direct violation of the Act.

9.2 The processing of every investigation request applies to the overall communication tools used by those individual or corporate entities towards whom the complaint is directed, even if the plaintiff has indicated only one non-compliant item (e.g. poster).

9.3 Similarly, processing an investigation request involving one specific product (for example, the labelling on a soy drink) must cover similar products bearing the same brand name (regardless of format and flavour).

9.4 Moreover, the CARTV must ask the entities targeted by an investigation request to correct all obvious incidences of non-compliance that are noted during the investigation.