8. Intervention requests set out in the Supervision Program

8.1 The Supervision Program Coordinator may respond to three different types of intervention requests:

requests for assistance;
requests for information;
requests for investigation.

8.2 Requests for assistance involve interventions in the form of advice aimed at redirecting requests or complaints that fall outside the program's jurisdiction, reframing premature requests for examination, responding to requests for consultation (application of the Act, conducting examinations, admissibility of complaints, etc.).

8.3 Requests for information are especially aimed at providing information about the Act, regarding what it permits and does not permit. This type of request includes very few explanations, as opposed to requests for assistance. They usually come from the general public.

8.4 Requests for investigation result from systems set up by the CARTV for detection of non-compliant products. These requests are processed in accordance with a systematic procedure that has been approved by the CARTV’s chair and executive director.