4. Structure of the Supervision Program

4.1 The Supervision Program consists of a two-tier structure based on the sharing of responsibilities between the CARTV and the accredited certification bodies:

• Complaints pertaining to reserved designation products from companies holding compliance certificates are processed by the accredited certification bodies that certified the particular products.
• The CARTV processes all other investigation requests, including complaints that have not been satisfactorily settled by an accredited certification body. When a certification body has not properly handled a complaint, the file will be referred back to the CARTV's Accreditation Committee, which is responsible for ensuring that bodies comply with the standards and criteria stipulated in the Board's reference manual.

4.2 To facilitate the CARTV's investigative work, accredited certifiers must draft a list of products certified by operators affiliated with them, and this list must be submitted every three months.

4.3 Whenever required, each accredited certification body must submit a report to the CARTV that deals with the complaints that are currently being processed.